GENERAL HOLIDAY INFORMATION
Your Holiday Prices Include:
• Our pricing structure allows for a complete tailor-made holiday where at least two elements must be taken from the list below.
• Economy return flights on scheduled carriers (you may book your own flights).
• Accommodation as detailed in our confirmation for your booking.
• Meals as shown in the hotel description and on your confirmation.
• Golf green fees as per price panel.
• Return transfers to and from the airport and resort or car hire if preferred.
• All mandatory airport, airline, hotel and service charges.
• Any Added Values offered during your travel dates.
• Services of our representative, except in certain destination (see Representative below). YOUR HOLIDAY PRICES EXCLUDE
• Transfer from your home to your departure airport & return and to and from destination airport and hotel (unless otherwise stated).
• Flight and accommodation supplements.
• Holiday insurance that you must have either your own purchased through us.
• Passport and visas fees, medical injections and certificates (when applicable).
• Extra services at your resort/accommodation such as tips, drinks, hotel mini bar, telephone calls, laundry, personal items, water sports/beach facilities, health club/gym facilities (unless otherwise advertised), facilities for which a supplement is applicable as shown in brochure/price panel.
• Hotel parking, lounges, meet & greet or valet service, where chargeable.
• Charges made for Baby cot, food or babysitting.
• Breakage’s and damages caused by you.
• Excursions offered by local agents.
FLIGHTS AND TICKETS
After receiving full payment, your flight tickets and other documents will be despatched to you approximately 10 – 14 days prior to departure. PLEASE CHECK ALL DETAILS ON YOUR TICKETS & VOUCHERS CAREFULLY. Flight timings giving at time of booking (using the 24-hour clock) are for guidance only and subject to change, however the actual flight timings will be those printed on the ticket or E-Ticket confirmation. Where this arises it is not possible to transfer to another holiday or to cancel without incurring normal cancellation charges as outlined in the booking conditions. All flight timings are local. Although some airlines allow pre-booked seating, the Company has no control over seats allocated, if you want a particular seat check-in early, if you fail to check-in on time and miss your flights we have no liability to you. For your information a direct flight means no change of aircraft but may touch down, non-stop flights do not stop between departure and arrival airports.
We are unable to supply in advance information with regards to the flight numbers and type of aircraft. This information will be given at the time of booking and will also appear on the relevant confirmation invoice. TRANSFER TIMES & WEATHER
The transfer times shown on the hotel pages and the weather are for guidance only and are approximate. Obviously the journey may vary according to traffic and weather conditions. Our representative will advise the timings of return transfers based on their local knowledge and experience. PASSPORTS, VISAS AND HEALTH REQUIREMENTS
We can only advise of the requirements for British Citizen passport holders. For non-British passport holders and for British passports endorsed in any way, requirements should be checked with the relevant embassy. In general you should ensure that you have a valid ten year passport, as all countries require expiry dates on passports to be a considerable length of time after the return from holiday, we would recommend you ensure you have a minimum of 6 months validity (after return) on your passport. For countries requiring visas there should be at least one blank page (some require two pages) in the passport to facilitate the visa stamp. Children that do hold their own passport must apply for their own passport and may only travel if accompanied by an adult or under the supervision of the airline. Newly-weds should carry a copy of their marriage certificate where passports and tickets are in different names. It is your responsibility to ensure you have a valid passport and the appropriate visa for your holiday. There is no mandatory vaccination or inoculation requirements for the countries featured on this site for residents of Great Britain, unless you arrive in the destination after travelling through areas of endemic infection, in which case you must check with your GP. Thailand, Bali, Morocco, Caribbean and South Africa (exc. Cape Town & The Garden Route) are the recommended countries we advise consulting your local GP regarding anti-Malaria precautions etc. BAGGAGE ALLOWANCE
Due to world events it would be advisable to check with the individual airline for an update of baggage allowance and restrictions.
Most scheduled airlines allow 20-23kg of checked luggage and one small item if hand luggage in Economy Class, in Business its 30 kgs and First 40 kgs. If you are travelling on a charter or no-frills airline the baggage allowance will be advised on your tickets. One piece of cabin baggage is permitted, providing it is suitable for storage under the aircraft seat or in an overhead locker. Most scheduled airlines offer free carriage of golf bags (check with us before travelling), but can charge if the flight load is exceeded with most charter & non-frills airlines making a charge of approx. £4 per kg or some may charge a pre-paid golf baggage fee of between £15 - £30. Please ensure your baggage is clearly labelled at all times. We advise those important items such as, travellers’ cheques, glasses, contact lenses, medical supplies etc. should not be packed in your suit case, as in the event of your luggage being delayed or going astray, you may continue your holiday with the minimum of disruption. MEALS
Many of the properties featured on this site offer a choice of board arrangements. Self-Catering means accommodation with kitchen facilities, Room Only is either a hotel room without meals or may include kitchen facilities, Bed and Breakfast means bed and continental or buffet breakfast, Half Board means breakfast and evening meal, Full board are three meals per day and All Inclusive are meals and selected drinks all day. (Occasionally a hotel may permit a customer to substitute their evening meal for lunch but this is not guaranteed). Where there is a choice of meal arrangements you should give your requirements at the time of booking and all members of your party must choose the same arrangement. If you later ask to change the confirmed meal arrangement you will have to pay an amendment charge. At hotels with a choice of restaurants, there are usually one for table d’hôte (i.e. prepaid half or full board) and a credit is often given for a la carte dining in the others. Holidays that include main meals generally commence with dinner on the day of arrival at the hotel and terminate with breakfast (on half board) or lunch (on full board) on the day of departure. No refunds on meals not taken can be given. It is not always the case that meal packages that are offered in this brochure are cheaper than buying the same arrangements locally. It is often the case that these packages are offered for the convenience of being both booked and paid for in the UK. ACCOMMODATION
The Tourist Authority of each particular country awards star ratings as shown. Therefore we cannot be held responsible for classifications supplied to us from these countries. The criteria used by National Tourist Boards do vary from country to country, so direct comparisons are very difficult. We believe our website pricing reflects the various merits of individual properties. Most properties demand rooms to be vacated by 12 pm on the day of departure, should you be departing later, it is sometimes possible for reception staff to arrange storage of your luggage. New guests will be able to check in after 2 pm, although some countries may not allow check-in until after 3 or 4 pm. Single rooms can sometimes be smaller than twin rooms in most hotels and may be in less attractive positions. There are also supplements for single travellers and extra beds are normally available for adults or older children. However, normal rooms will inevitably be cramped when an extra bed is included. Some properties use folding away beds in these circumstances. Where a 3rd bed reduction applies in the price the reduction applies to the 3rd person only.
A room described as having a sea-view will either enjoy a view of the ocean/sea from the balcony (or if no balcony is provided) the room itself. This includes distant as well as partial views of the ocean/sea. Please note some properties classify side sea view as sea view, and others described as ocean view are just that from the room, patio or balcony, but note sometimes, the view could be partial, at an oblique angle or blocked by a growing tree. Due to rapid growth of the tourist industry, many resorts are being developed to cope with increased demand. The building of Tourist Hotels and other facilities is a matter outside of our control. We will however advise you of any works we feel may affect your holiday by updating the information page. REPRESENTATIVES
We use the services of independent agents overseas to meet and assist with any problems you may have during your holiday. As well as acting for us, such independent agents often act on behalf of a variety of other people and companies. On their behalf they may well offer you excursions and the like. Please note that as we do not feature excursions on our website, they are not organised or approved by or on behalf of us and we therefore cannot accept responsibility for them. Please note as of this current date, we had yet to acquire the services of a representative in the Thailand, Bali, Caribbean, America and Mexico.
KAMMARKOLLEGIET SWEDEN
The air holidays and flights in this brochure are Kammarkollegiet Protected as we are selling travel packages. FirstClassEscapes Ltd, UK Filial. In the unlikely event of our insolvency, the Kammarkollgiet will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. This is only valid if FirstClassEscapes is going is going bankrup.
For further details, visit the http://www.kammarkollegiet.se/resegar/resegar.html
TERMS AND CONDITIONS
BOOKING CONDITIONS IMPORTANT:
The booking conditions set out the terms and conditions on which you contract with FirstClassEscapes (know as the Company). They describe your obligations to us and ours to you so please study them carefully. 1. MAKING YOUR BOOKING AND YOUR CONTRACT
When you have chosen your holiday, you should contact us direct in writing or by telephone. At the time of booking please complete and sign our booking form and return along with your deposit of £100/1500 SEK Europe & £250/3500SEK Worldwide per person. All monies paid by you to the travel agent will be held on behalf of the Company, and to the Company until we issue our confirmation/invoice. The balance to be settled no later than six weeks prior to departure (time being of the essence) as we reserve the right to cancel any booking where the balance is unpaid less than four weeks before departure. You may make a provisional booking by telephone or on the website; indeed we suggest you do so, so we can confirm both the accommodation and flight seats as soon as possible. Any provisional bookings will be held for 24 hours provided this does not fall within ten weeks of departure. No provisional bookings will be accepted less than eight weeks prior to departure and when the deposit and booking form are not returned within two days of any provisional booking it will automatically lapse without notice. 2. YOUR CONTRACT
Your contract and protection is made with FirstClassEscapes. Subject to the provisions of clause 3, a booking may only be withdrawn if no confirmation or invoice has been dispatched by us within five working days of receipt by ourselves, of your intention to cancel a booking and where no notice of cancellation has been received by us, or five working days have not elapsed since receipt of such notice of cancellation by us, any booking becomes a binding contract as soon as we despatch a confirmation and invoice to you. All contracts will be governed by English law and will be subject to the jurisdiction of the courts of England, Scotland and Wales. 3. PRICE POLICY
The price of your holiday is based upon known costs as at the time of booking. All prices are calculated by using the properties basic twin room rate.
PRICE GUARANTEE IF YOU PAY IN FULL WHEN YOU BOOK
3.1) The price of your chosen holiday will be confirmed at the time of your booking. Once the price of your chosen holiday has been confirmed on your invoice and we receive full payment within seven days of the date shown on our Confirmation Invoice, we will guarantee your holiday against any future price increases.
PAYMENT OF DEPOSIT ONLY
3.2) The price of your holiday is subject to surcharges on the following items: Fuel/Air fare increases and currency fluctuations.
Even in these cases, we will absorb an amount equivalent to 2% of the basic holiday cost excluding any insurance or amendment fee. If the surcharge amounts to more than 10% of the holiday price as referred to in your revised confirmation/invoice you will have the right to cancel your holiday with a full refund of all monies paid with the exception of any premium paid for holiday insurance and amendment charges. Should you decide to cancel because of this, you must exercise your right to do so within 14 days from the Invoice date. In return for the above, no reduction will be made on the published holiday prices if pound sterling improves in value against foreign currency.
3.3) Any increase due to government or EEC legislation or directives.
Prices are calculated in sterling exchange rates. 4. CHANGES OR CANCELLATION BY YOU
If you wish to make changes to you’re booking after the despatch of a confirmation/invoice we will endeavour to assist you but without any contractual commitment on the part of the Company. Where it is possible to accommodate any changes requested more than eight weeks prior to departure an administration fee of £25 per person will be charged together with any other expenses incurred such as faxes. Emails or long distance telephone calls. Where changes are requested within eight weeks of departure and it is possible to effect such changes we reserve the right to charge such greater administration fee and expenses as are reasonable bearing in mind the time and effort expended on our behalf.
Where changes are not possible or you do not wish to pay the appropriate administration charge and you decide to cancel your holiday the following cancellation charges will be incurred:- Period before departure Cancellation charge
57 Days or more Lost of your deposit
56-43 days 30% of holiday price
42-29 days 50% of holiday price
28-15 days 75% of holiday price
14-8 days 90% of holiday price
7-day of departure 100% of holiday price
We will treat any amended arrangements as a new booking. Where any change is to substitute a party member in the case of an original party member being prevented from travelling due to his/her illness or serious illness of a close relative, Jury Service, redundancy or unavoidable work commitments and the request is made in writing at least twenty eight days prior to departure the charge made by the Company will amount to £25 per substituted person together with any expenses imposed upon us by our suppliers as a result of the substitution, provided documentary evidence is supplied to us to support the request for substitution for the change and a fee of £25 per person to cover our administration costs together with any charges our suppliers impose as a result of the substitution. In the case of Jury Service or Redundancy such documentary evidence will amount to a Jury Summons or Redundancy Notice. In the case of personal illness or serious illness of a close relative, such evidence will amount to a report from a doctor and we reserve the right to determine what are a serious illness and a close relative at our absolute discretion. In the case of unavoidable work commitments we will require written evidence from your employer or where you are self employed your client or customer to confirm that such commitments are unavoidable. In the case of group bookings where some of the group members cancel, in addition to the cancellation fee a further charge may be payable by the remaining members of the party (e.g. under-occupancy charges). 5. FLIGHTS
Due to the nature of the airline business, on rare occasions, flight delays regrettably occur. In such an event, the airline is responsible for meals, accommodation etc. when necessary.
For delays of at least 8 hours extending beyond midnight, overnight accommodation will be provided wherever possible but will depend on such factors as the expected length of delay, local availability of accommodation and immigration rulings. Where long flight delays result in lost holiday time, no refunds are given by suppliers for unused accommodation as rooms are held for delayed arrivals, not re-let. Please note an airline carrier may, if circumstances require, divert, postpone or delay any-flight or alter the airport of departure or arrival and may without notice substitute alternate carriers or aircraft.
This website is our sole responsibility. It is not developed on behalf of and does not commit any independent organisation/carriers whose services are featured.
If an airline is so going bankrupt FirstClassEscapes are not reliable for any payment being paid back to the client. Therefore we are strongly recommending that you always are traveling with an insurance.
6. AIRPORT TAXES AND ADDITIONAL CHARGES
We will update monthly current airport and passenger taxes both UK & overseas and local, state and security taxes and include them in the holiday price, providing a flight has been booked with us.
When paying by Euro cheque or credit card we reserve the right to levy a 2% handling charge, there are no charges for debit cards or bank cheques. 7. PASSPORTS, VISA AND HEALTH REQUIREMENTS
It is the responsibility of the passenger to ensure that they are in possession of a valid Passport, International Driving Licence, Visas, Health Certificates and any other travel documents that may be required. You should make sure the entire are in order and allow at least two months before departure to obtain the above documents.
The Company has no liability whatsoever to you through your failure to do so. The Foreign & Commonwealth Advise Unit may have issued information on BBC2 (Ceefax) page 470 onwards or on the internet at www.fco.gov.uk, or by telephone 0800 555 777 for your free “Health advise for Travellers”. 8. SPECIAL REQUESTS
All special requests must be made clear at the time of booking. We will endeavour to pass the information requested to the respective supplier(s) concerned. However, we cannot accept liability if such special requests are not met. 9. FORCE MAJEURE
The Company regrets it cannot accept any liability or pay any compensation where the performance or prompt performance of our contractual obligations are prevented or affected by reasons or circumstances amounting to “force majeure”. These include any event which we or the supplier of the service(s) in question could not reasonably foresee or avoid such as war or threat of war, civil strife, natural or nuclear disaster, industrial dispute, terrorist activity, adverse weather condition, level of water, fire, scheduled airline failure, technical problems to transport, airport being closed or full, cancellation or changes of schedules by airlines and/or all similar events. Advice from the Foreign Office not to enter or remain in a particular country will generally be regarded as “force majeure”, the Company will act on such advice. 10. COMPLAINTS
If you have a problem whilst on holiday, please bring this to the attention of our local representative/agent and or hotelier/other supplier, so that they have the opportunity to put it right at the time. In the unlikely event that the problem cannot be rectified at the resort, please contact our UK Offices immediately on 0207 060 33 63 or Sweden Office 08 571 400 50. If your complaint cannot be resolved locally, you must inform our rep/agent and follow this up within twenty-eight days of return to the UK. If you fail to do so, we cannot accept responsibility for any valid claim as we have been deprived of the opportunity to investigate and rectify the problem.
However if a complaint cannot be settled amicably between us, you are able to refer (if you wish) a dispute arising out of this contract to Arbitration under a special scheme, which is administered independently by the Chartered Institute of Arbitrators. The schemes, details of which can be supplied on request, provide a simple and inexpensive method of Arbitration on documents alone with restricted liability on the customer in respect of costs. The scheme does not apply to claims for an amount greater than £1,500 per person or £7,500 per booking form. Neither does it apply to claims, which are solely, or mainly in respect of physical injury or illness. 11. LATE ARRIVAL
It is your responsibility to ensure that you are at the correct departure points in good time. We cannot accept responsibility for any claim if you miss aircraft, train or ferries as a result of your late check-in.
We strongly advise due to the additional and stringent security checks now undertaken at airports that you arrive at your departure airport well in advance of the stated check-in time. 12. BEHAVIOUR
If in the opinion of the Company, any airline pilot, accommodation Manager or other person in authority, you are behaving in such a way as to cause danger, distress or annoyance to others or yourselves or any damage to property, either we or the supplier concerned may terminate your holiday arrangements. In this situation, we will have no liability to you and will not be responsible for making any refunds, paying any compensation or meeting any costs or expenses you may incur. Furthermore you will be liable for any expenses the suppliers or we incur as a result or your behaviour. 13. IF WE CHANGE YOUR HOLIDAY
As arrangements for holidays are made months in advance, we must reserve the right to make changes to holidays and website details (other than price subject to permissible charges as provided by the previous clauses in this contract) both before and after your holiday is booked. Most changes are minor (e.g. schedule airline times), occasionally we need to make a significant change, this could involve a change of your UK departure airport to one which is more inconvenient for you, your resort area, your time of departure or return by more than twelve hours, your accommodation to that of a lower rating, the withdrawal of the only swimming pool for an extended period, or in the case of tours a significant change of itinerary (any other changes being minor changes). In the case of minor changes, we reserve the right to implement them at any time without obligation to advise you or pay any compensation. In the case of significant changes we will inform you as soon as is reasonably possible and offer you the choice of:-
(a) Accepting the changed arrangements.
(b) Purchasing another holiday from us (with you paying any difference or receiving any refund).
(c) Cancelling your holiday and receiving a full refund of all payments made to us (other than insurance premium and amendment charges).
Subject to clause 8 we will pay you compensation as set out below where a significant change is notified to you:-
Period before departure Compensation
57 days or more Nil
56 - 43 days £15
42 - 29 days £30
28 - 15 days £60
14 - 8 days £80
7 days or less £100
The above compensation is payable per passenger in full and final satisfaction of all or any claims. We will not accept responsibility for any costs or expenses or compensation in addition of the sums mentioned above. 14. IF WE CANCEL YOUR HOLIDAY
Unfortunately, we must reserve the right to cancel your holiday. However, subject to clause 1 here of we will only cancel after the date upon which the balance of the price of your holiday becomes payable if we are forced to do so as a result of circumstances outside our control. If such a cancellation is necessary we will offer you the choice of purchasing an alternative holiday where possible (with you paying the difference or receiving an appropriate refund) if an alternative holiday is not acceptable to you we will refund in full all monies paid to us (other than insurance premiums and amendment charges). In addition we will pay you compensation as set out in paragraph 12 but no other compensation or reimbursement of expenses.
Any monies payable under this clause will be subject to the overriding provision of clause 8.
Where the minimum number of people required to operate the holiday has not been met no payment will be made under this clause provided we have given you notice of cancellation due to this fact not less than seventy days before departure or no later than the date upon which the balance of purchase price of your holiday falls due whichever is the later date. In extremely rare circumstances we may be forced to curtail your holiday after departure, in such cases the provisions of this clause will apply subject to the overriding provisions of clause 8 hereof. 15. WEBSITE
The description and content of this site is prepared many months before the start of the holiday season, and is based on latest information available at the time of publication. If at any time of booking your holiday the price has changed from that shown on this site, you will be notified of the revised price applicable before you commit yourself. We rely on our suppliers to keep us informed of resort changes made by hotels or other services offered and will be notified to you as soon as they are received. These changes i.e. pool closing, room renovations, food outlets, golf closure etc. is beyond our control and therefore we cannot be held responsible. Please note all information on this site as provided to us by our suppliers is deemed correct and updated.
Sporting Events Conditions 1. Behaviour
FirstClassEscapes DOES NOT accept any racism/violence or bad behaviour at any of our Sporting Events. Please be advised that any partaking in any disruptive and or threatening behaviour will result in ejection from the Sporting Arena and possible expulsion from future events. Any instances of bad behaviour will be forwarded to FirstClassEscapes
2. The Contracts
A Contract shall be deemed to have been made between FirstClassEscapes Ltd and the Client when the client has confirmed requirements via email or telephone and FirstClassEscapes have accepted such a booking. An invoice or Final Confirmation by email is proof of such acceptance.
3. Price
All prices quoted on the website are inclusive of VAT. In the event of the rate of VAT applicable being increased between the acceptance of a booking and an event the client shall be liable to pay such increase before packages are issued.
4. Payment - Credit Card/ Cheque Payment.
FirstClassEscapes will send a Credit Card form via email or fax which needs to be signed by the Client and must be sent back to FirstClassGolf in order to proceed with the booking.
Full payment must be received before tickets are dispatched. FirstClassEscapes may request proof of identity and/or a signed confirmation with Credit Card Payments. Tickets and Packages can only be dispatched to the address where the card is registered. Should you wish to amend the delivery address, further written confirmation will be requested.
5. Cancellations or Variations by the Client
Any notice of a cancellation by the client of a booking or part of a booking must be sent by fax or in writing:
UK Office:
FirstClassEscapes Ltd Accounts Department
20 St Margarets Road,
Twickenham, Middlesex TW1 2LW
Sweden Office:
FirstClassEscapes Ltd, UK Filial
Fågelbrostigen 304
139 60 Värmdö
6. Consequences of Cancellation by the Client
All completed sales are final. Confirmation and payment of an order with FirstClassEscapes is deemed an instruction for FirstClassEscapes to purchase tickets on behalf of the client. Refunds will only be made if the event is cancelled by the organiser/promoter.
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